In Line with the National Privacy Principles, Patient information collected by this centre is accessible only by medical practitioners and will not be released to third parties without the consent of the patient. Patient’s medical records are a confidential document.
It is policy of the practice to maintain security of personal health information at all times and to make sure that this information is only available to authorised members of staff.
Patients of our practice have the right to get access to their personal health information under the Privacy Amendment (Private Sector) Act 2000.
On request for access to personal health information, our practice documents each request and endeavours to help patients in granting access where possible and according to the privacy legislation.
Forward the patient request to the patient’s GP to check for exemptions. Exemptions to get access to must be noted and each patient or legally nominated representative must have their identification checked before access is granted.
BULK BILLING DOCTORS AVAILABLE EVERY DAY
Patients NOT COVERED by a current Medicare card are also able to see the doctor of their choice at our center. The current fees are as follows:
The centre phone automatically diverts to National Home Doctor Service at close of business each day in which a Registered Nurse will asses all patients and provide Medical Information and care.
Doctors at this practice routinely send recall and reminder letters and SMS to patients regarding further consultation and assessment.
Patients also have availability to Diabetic Register, Pap screening Medication Reviews and Aged care Assessments.
Once registered the patient is routinely recalled. Patients may advise their doctor if they object to inclusion in reminder systems or register.
It is difficult for a Doctor to interrupt a consultation with a patient to take a call on the telephone. Thus, generally you will be asked to leave a message and the Doctor will use best endeavours to return the call when available.
Only medical emergency calls will be taken. All written materials and conversations are confidential.
Despite the best intentions complaints may arise.
Our practice deals with complaints in a courteous and understanding manner. Perceptions of what is reasonable and fair can change when patients are unwell or anxious. Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.
Our practice provides patients with the opportunity to provide compliments, complaints and suggestions.This may be through the provision of information in the practice information sheet.
The Practice is committed to quality of care through responding to patient feedback.